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I came across an incorrect Fitbit compatibility page once that said the the S10 supported MobileTrack. Like I said, this is an incorrect page. I do not believe that any current Samsung phones support MobileTrack. Take a look at the Fitbit help site for further assistance and information.
LZeeW , thanks for stopping by. I'm sorry for my delayed response. LZeeW , thanks for bringing this to my attention. Hope to see you around! Welcome to the Community Forums. Thanks for letting me know that your dad isn't able to setup MobileTrack.
To work on this together, first make sure the Fitbit app is updated on his phone. Then, give a try to the following steps one more time:.
If the issue persists, take a screenshot of what is displayed on the Fitbit app after going to the setup a device screen and attach it in your reply so I can take a deeper look. It did briefly but. Has anyone solved this issue or is it a bug? Or even a mistake on the website that says its compatible. About your inquiry, you should be able to set up MobileTrack in the Fitbit app. Just note that you can 't use this function in addition to a Fitbit tracker. Meaning that there shouldn't be any tracker or watch paired to your account so the MobileTrack can appear in the set up screen.
You can track the approximate location and route of your lost device. If you have enabled the 'Send last location' option in settings, it will send your device's last. 1) Sms, Gps, Call Phone Tracker. This is a complete tracking app, giving you detailed information on the phone's text messages, call records as.
If you don't have a Fitbit linked in the Fitbit app and you're still having issues to add it, please take a screenshot of what is displayed on the Fitbit app to further investigate. So the websites is not consistent, if this is indeed where you got this text and doesn't explain why I could use it with previous android devices in the galaxy range if your advice is correct.
For the record I also unpaired my flex2 I didn't need to do this previously and the option to pair a mobile tracker still doesn't appear. So unfortunately that hasn't solved My problem, I also cleared my data cache and reinstalled the app a couple of times. It had a layout like an Excel spreadsheet, but had Fitbit's logo and color scheme and was definitely a Fitbit site. I searched with every possible keyword I can think of, but can't find it. In the past, I made a comment that almost no modern Samsung phones support MobileTrack.
That site is where I got my information. I can't see the mobile tracker option under setup a device on an existing acct. But as a new user, Mobile Tracker shows up. So if I forget my Fitbit at home, I have to unlinked it to my account to use mobile tracking? That makes no sense If this is the case, then I am definitely moving on from Fitbit and getting a Samsung watch, I know that will be compatible with my Samsung phone.
I am having the same problem and it's quite frustrating. I recently upgraded from a Samsung galaxy S8 to an S My S8 used to track my steps on my phone app on days when I wasn't wearing my Ionic but I noticed that my S10 wasn't tracking my steps when not wearing my Ionic so I contacted Fitbit, they advised unpairing from MobileTrack and re-pairing but after doing so there's not even a MobileTrack option on the app, I'm not sure of the next step, if any, to solve this, any help would be greatly appreciated.
Cleared cache, uninstalled the app, rebooted, reinstalled.
Mobile track is not an option in the device's list. Due to recent events affecting our operations, support options are limited and wait times are longer than usual. Visit our help site for answers to many common questions and other self-service options. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for.
Did you mean:. Report this post Message 1 of I don't see my device.. Best Answer. All forum topics Previous Topic Next Topic. Fitbit Community Moderators ensure that conversations are friendly, factual, and on-topic. Select an option below to view the instructions on Google's website:. Learn how to set up Find my iPhone from Apple's website so you can:. If your basic phone is already lost, there isn't a way to track it. We recommend you suspend your service to prevent unauthorized use until you find the phone or activate a different one. You can also go to the My Usage page in My Verizon to see if the phone has been used since it was lost.
If you're unable to find your phone using the instructions above, refer to our How to replace a lost, stolen or broken phone, tablet or other device page for next steps. Android is a trademark of Google, Inc.
Apple and iPhone are trademarks of Apple, Inc. How to find your phone or tablet.
Select an option below to view the instructions on Google's website: Turn Find My Device on or off Find, lock or erase a lost device.